Your Data, Your Rights

Privacy Policy

This Privacy Policy explains how TechVoyage ("we", "us") collects, uses and protects your personal information when you use our website, ask about a tour, or make a booking. By using the site or sharing your details with us, you agree to this Policy.

Who we are

TechVoyage organises private, English-guided technology tours in Shenzhen and the Greater Bay Area. Tours are delivered together with licensed local travel partners and insured guides. For any privacy question, contact us at hello@techvoyagetours.com.

Information we collect

Information you give us:

  • Your name, email address and WhatsApp or phone number;
  • Booking details — dates, group size, ages, interests and any special requests;
  • Passport or identity details where these are needed to arrange permits, tickets or insurance;
  • Health or mobility information you choose to tell us so we can run the tour safely;
  • Records of your messages and correspondence with us.

Information collected automatically: when you browse, we and our analytics provider receive technical data such as your device and browser type, approximate location, IP address, pages viewed, and the site that referred you, using cookies and similar technology.

Payments: card and payment details are entered on and processed by our payment providers (such as PayPal); we do not store your full card number ourselves.

How we use your information

  • To reply to enquiries and prepare, confirm and run your tour;
  • To arrange guides, transport, permits, tickets and insurance, and to coordinate with our travel partners;
  • To send essential service messages about your booking;
  • To keep the tour safe and to meet our legal obligations;
  • To understand how the website is used and to improve it.

We rely on the following bases: taking steps to enter or perform a contract with you, our legitimate interests in running and improving our business, your consent where asked, and compliance with legal obligations. We do not use your information for unrelated advertising. Any marketing email is only sent with your consent and you can unsubscribe at any time.

Who we share it with

  • Our licensed travel partners, guides and suppliers, only with the details needed to deliver your tour;
  • Payment providers that process your payment;
  • Insurance providers when arranging the cover included with your tour;
  • Google Analytics, which provides aggregated usage statistics;
  • Our hosting and security provider (Cloudflare);
  • Authorities where we are required by law.

We do not sell your personal information to anyone.

International transfers

Your information may be processed in China and in other countries (for example by our analytics, hosting and payment providers). Where data is transferred abroad, we take reasonable steps to ensure it is protected and handled in line with this Policy.

Cookies

We use a small number of cookies: those strictly needed for the site to work, and analytics cookies that help us understand usage. You can set your browser to refuse cookies or to alert you; some parts of the site may then not work as expected. You can also opt out of Google Analytics using Google's browser add-on.

How long we keep it

We keep information only as long as needed: booking and financial records for the period required by applicable law (including tax and accounting rules), and enquiry information until it is no longer needed, after which it is deleted or anonymised.

Your rights

Subject to applicable law, you may ask to access, correct, delete or restrict the personal information we hold about you, to object to certain processing, to receive a copy of your information, or to withdraw consent you have given. To exercise these rights, email hello@techvoyagetours.com. You may also have the right to complain to a data-protection authority.

Children

We do not knowingly collect information directly from children. Tours and school visits involving minors are arranged by a parent or guardian, and guests under 18 must be accompanied by a responsible adult.

Security

We use reasonable measures to protect your information, including encrypted connections (HTTPS) and restricted access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Changes to this Policy

We may update this Policy from time to time. The latest version will be posted on this page with the updated date.

Contact

Questions about privacy or a request about your data? Email hello@techvoyagetours.com or message us on WhatsApp at +1 702 313 8039.

WhatsApp Email